Because our goal is to offer you the widest variety of Angel and Cherub products possible, we have formed affiliate relationships with other very reliable merchants who will be processing and shipping orders to the customers who visit our store and order through our links. When an order is processed by one of our affiliated merchants, their return and refund policies will apply. We believe all our affiliated merchants have very fair and generous refund policies. If you ever need our help with any issue that arises from a purchase through a link in our store, please let us know. We will be happy to help you in any way that we can.